Subject: Re: Re: Re: USAA and awful service and treatment

Comments:
: On 10/19/2006 I was on my way to work and was rear ended by Cindy Capretz who is insured by USAA. The damage to my bumper was not huge (I drive a Dodge truck with a steel bumper) but shortly after the accident I had major stiffness in my neck and shoulders. I went to an urgent care office and made a police report. The doctor at the urgent care told me to get physical therapy but I thought it would go away in time do to the fact that I am a healthy 23 year old woman. I called the woman who hit me that night to get her insurance info and she told me no and that she wanted to call them first. She also lied to USAA in her statement and is telling them not to pay for anything! : In the next month or so it was getting worse. I have been going to therapy since 12/13/2006 when I was told that I had whip lash & allot of soft tissue damage. I started treatment 3 times a week and just last month was down to 2. Last week my doctor referred me to pain management doctors that also said I had whip lash & soft tissue damage & should continue with the therapy. All this time I have fully cooperated with USAA Insurance Company by two recorded phone calls and a face to face meeting at my place of work and found out that it was a fraud investigator! The investigator did state that this claim was NOT fraudulent but as I'm sure you can understand that I am so offended they would even send him to meet with me in the first place. : I received an itemized break down from my therapy office showing treatment and cost up to this point about $10,000. : Just a few weeks ago I received a letter from USAA offering me an injury settlement of $237.00! As anyone can see this is crazy! : I called USAA and spoke with Cindy Miller regarding this issue and she is so rude, just outright mean and unprofessional. I was told that this $237.00 was their final offer and then went on to tell me that she herself was rear ended twice in one month and had no injury so I didnt either. Can you believe she brought her personal business into this conversation as if it was in anyway like mine? I asked to talk to her supervisor Rebecca Langdon and not to my surprise she was just as rude and unprofessional as Cindy Miller, she was telling me that this claim was handled correctly and if the medical payments were more than their offer of $237.00 I will just have to pay it myself, end of story. : I am an insurance agent myself and could not believe this was how I was being treated. When my clients are involved in an accident I get involved and help them or the person they hit! My family has been insured with USAA for over 40 years, this will change. : I now have to get legal help with this that I cant afford. I would NEVER recommend USAA Insurance Company not even if my life depended on it. They are the worst insurance company out there. : Now because of them I am in dept over $15,000 & counting. : If I caused someone injury I would NEVER press my insurance company to not pay for the damages I caused. That is so heartless! I really feel that USAA is unethical and fraudulent and I wont stop fighting for what I deserve! If anyone knows of any other recourses out there PLEASE let me know. :

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