Subject: Re: Terrible Service from USAA

Comments:
: I have just had my first major encounter with USAA insurance and have found them to be confrontational, antagonistic, uncooperative and all in all a terrible organization to try to receive fair treatment. I currently have 5 automobiles and one house insuranced with them. I had a truck totaled in an accident. They have denied me a rental car even though my policy allows for one. They have called me a liar when I stated the mileage on the truck. I had to spend my time locating documentation to prove the mileage. The agent told me it was my "burden of proof" to prove the mileage. It has been almost a month and this claim is still not settled. We are talking about a 15 year old truck. I would hate to think what they would be pulling if this was a new car of greater value. I noticed all the other posting complaining about USAA have disappeared. I hope someone has a chance to read this before the same thing happens here.

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