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In Reply to: Re: USAA and awful service and treatment posted by Doneshia Peake on February 25, 2003 at 13:40:17:
I recently had a auto liability claim against a USAA policy holder. The claim representative was rude and unprofessional. He made me drive our car 30 miles to get an appraisal even when I mentioned the car is not in safe condition to drive after the accident. It took over a month to process the claim. I can never reach the claim rep and had to leave 3-4 messages before I can get a return call. Terrible service. I'm fortunate not have USAA as my own insurance company. No wonder the company is in serious decline.
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